Analisis Kepuasan Penggguna Pada Layanan Aplikasi Mobile Jaminan Kesehatan Nasional (JKN) Menggunakan Metode User Experience Questionnaire (UEQ)

نویسندگان

چکیده

Although application mobile JKN would facilitate the public. However, until now has a view on level of satisfactiom users particulary in area west Papua. Reseach objectives to be evalution when do for improve te weaknesses and shortage system. Raising satisfaction JKN. The use writer method user experience questionnaire (UEQ) assess variable UEQ: attractiviness, clarity, efficiency, reliability of, stimulation novelty. result research by number 117 respondents from 5 administrative areas papua, category above average scale attractiviness with 1.22. Scale clarity 1.13 bellow average. efficiency value 1.42 accuracy get score 2.04 excellent. scoring 1.16 last novelty 1.85 excellent categories.

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ژورنال

عنوان ژورنال: Informal: informatics journal

سال: 2023

ISSN: ['2503-250X']

DOI: https://doi.org/10.19184/isj.v8i2.38011